Shipping policy

Order Processing

Orders are prepared for dispatch within 1–3 business days of payment being confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email as soon as your order is on its way.

Where Your Order Ships From

Our pieces are dispatched from partner warehouses in the European Union and the United States, and a small selection is sent directly from Italy. The dispatch location depends on the item, not on your delivery address, so an order containing several pieces may arrive in more than one parcel and on different days. You are never charged extra for a split delivery.

Delivery Times and Costs

Shipping costs are calculated at checkout before payment. Delivery times below are estimates counted from dispatch, not from the moment the order is placed, and exclude weekends and public holidays.

European Union: 3–7 business days
United States: 5–10 business days
Rest of the world: 10–20 business days

Customs, Duties and Import Taxes

Because orders may cross a border on their way to you, customs duties, import taxes or handling fees can be charged by the authorities in your country. These charges are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient. We cannot predict their amount in advance. If a parcel is refused at customs and returned to us, the outbound shipping cost is not refundable.

Tracking Your Order

A tracking number is sent by email once your parcel leaves the warehouse. Carriers usually need 24–48 hours before tracking shows any movement, so please allow that time before getting in touch.

Delayed or Lost Parcels

Once a parcel is handed to the carrier, its progress is outside our control. Customs inspections, weather and carrier backlogs can add time. If tracking has not updated for seven business days, contact us and we will open an investigation with the carrier. We cannot issue a refund or replacement while a carrier investigation is still open.

Incorrect Delivery Addresses

Please check your address carefully before paying — it is copied to the carrier exactly as entered. If you spot a mistake, contact us within 12 hours of ordering and we will correct it if the parcel has not yet been dispatched. Parcels lost because of an incorrect or incomplete address cannot be refunded.

Damaged Parcels

If your parcel arrives damaged, photograph the outer packaging and the item before removing any tags, and send the photographs to us within 48 hours of delivery. We will arrange a replacement or a full refund at no cost to you.