Refund policy

Returns

You may return an item within 14 days of receiving it. To be accepted, the item must be unworn and unused, in its original condition, with all tags, authenticity cards, dust bags and original packaging included. Items showing signs of wear, alteration, perfume or damage cannot be accepted.

How to Start a Return

Contact us at hello@italian-edit.com with your order number before sending anything back. We will confirm the return address for that particular item — our pieces ship from several warehouses, so returns are not all sent to the same place, and a parcel returned to the wrong address may be lost. Returns sent without prior confirmation cannot be processed.

Return Shipping

Return shipping is paid by the customer when an item is returned because you changed your mind. We recommend a tracked service: until the parcel reaches the warehouse it remains your responsibility. If the item is faulty, damaged or not what you ordered, we cover the return shipping in full.

Items That Cannot Be Returned

Gift cards
Pierced jewellery and earrings, for hygiene reasons
Items marked final sale at the time of purchase
Items returned without tags, packaging or authenticity cards

This does not affect your rights if an item is faulty, damaged or incorrectly described.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within 5–10 business days. How quickly it appears on your statement depends on your bank. Original shipping costs are refunded only where the return is due to our error or a faulty item. Customs duties already paid to your local authorities are refunded by those authorities, not by us — keep your receipts and contact them directly.

Exchanges

We do not process direct exchanges. If you need a different size or colour, return the original item for a refund and place a new order — this is faster and secures the piece before it sells out.

Damaged, Faulty or Incorrect Items

Inspect your order on arrival. If an item is faulty, damaged or not the one you ordered, contact us within 48 hours with photographs and we will arrange a replacement or a full refund, including all shipping costs, at no charge to you.

Late or Missing Refunds

If your refund has not appeared after 5–10 business days, first check with your bank or card issuer, as processing on their side can take longer than ours. If it is still missing, contact us with your order number and we will trace it.

Right of Withdrawal (European Union and United Kingdom)

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To exercise it, send us a clear statement at hello@italian-edit.com before that period expires. We will refund all payments received from you, including standard outbound delivery, within 14 days of being notified, though we may wait until the goods are returned to us. You are responsible for the cost of returning the goods and for any loss in their value caused by handling beyond what is necessary to establish their nature and characteristics. Nothing in this policy limits these statutory rights.